These resources support sessions that have been delivered at Habitat X Conferences. Depending on your browser configuration, you can either read them online or download them to your local drive. Most are Adobe PDF files — you’ll need a copy of the free Acrobat Reader to open and read them.
This chart is included in any of our sessions that address curriculum development or technical training. It’ll help you decide where to teach specific technical topics: self-study, classroom, field, or some combination of venues. The document includes both a blank page for your use, and a completed page as an example.
This two pager outlines an approach to customer communication for the home performance that follows the path of the sale, from the initial contact, through the estimating and proposals process, through the completion of work.
This fill-in-the-blanks writing exercise will help you recognize plain language attributes and improve your writing skills.
We’ve spent a lot of time studying communication skills that emphasize succinct and accurate language. One our best resources for improving both written and spoken language is the Federal Plain Language Guidelines. Don’t worry about the stuffy sounding name of this publication – it’s actually full of useful tips that are relevant to all of us – whether you’re a sales person, a technician, or a house-builder.
This four-page summary by Ben Cichowski includes critical ideas that will help you get video production right on the first take.
This document outlines a vision for the future of the home performance industry that we believe is relevant to all North American markets.
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